What is wrong with Yahoo Mail now?
Yahoo Mail’s redesign—reportedly meant to be an attempt to clone Gmail–this past October and the technical failure immediately after has been causing problems for users for months. The head of Yahoo Mail, Jeff Bonforte, has been dealing with a massive outage and numerous related problems since at least November. An unknown number of users have since been reporting problems with sending and/or receiving mail, accessing certain folders or even the entire system and frequent outages.
Surprisingly, posts in Yahoo’s user forums for feedback regarding the changes and related problems contained thousands of complaints were, according to ZDNet’s Violet Blue “shut down” and stamped “completed” although there are obviously still issues. Perhaps even more shocking is the reported attitude initially allegedly displayed by Bonforte.
Word leaked out that Bonforte told employees at a recent meeting that the only way Yahoo Mail users would abandon ship was if Yahoo kicked Mail users in the (testicles). Bonforte, who had been caught with his pants down was quick to get on Twitter in an attempt to placate angry users and he announced that the problems are related to a difficult “hardware problem” at one of Yahoo’s mail data centers. This situation has caused many to speculate that despite CEO Marissa Mayer’s initial company turnaround, the company may lose many of the 100 million plus faithful Yahoo Mail users.
Perhaps current users no longer fall into the hip, cool, fresh demographic that the company is currently pursuing with actions such as the acquisition of Tumblr and relaunching Flickr, but they could very well be more significant to Yahoo’s finances than Mayer, Bonforte et al might realize. Some sources believe that current Yahoo Mail users also use the company’s other services such as Yahoo News, Yahoo Groups and Yahoo Sports. They might use Yahoo instead of Google as their main portal to numerous websites across the internet. It could very well be that if these users disappear, Yahoo itself may very well “disappear” with them.
(Images courtesy of Businessinsider, Forbes and Kitguru)