Boise, Idaho – A major call center in the Boise area is laying off as many as 1,500 employees who have been tasked with answering healthcare questions. The major cut back will be due to the expiration of a contract that Maximus, Inc had to answer healthcare insurance related questions. Healthcare contracts are the man source of business for Maximus, who staffs call centers on behalf of many major medical companies. Unfortunately for these 1,500 employees the layoffs this time appear to be permanent.
Maximus Inc Laying Off 1,500 Call Center Employees In Boise Idaho
In a letter to their employees this week, Maximus stated that unfortunately the layoffs would be permanent, and that they did not have the means to rehire any of the staff for other positions. In the past few years as contracts have come and gone the company had hired, fired, and rehired some of the same employees as needed. For some reason this time around they do not feel that they will be able to recover the lost volume of business from this expiring contract.
Most of the Maximus, Inc. employees being fired this time around were working to answer healthcare marketplace related calls. Because of the introduction of these new laws last year, these employees were tasked with answering consumer questions on toll free hotline numbers. Now that the 30 month contract is coming to an end, this is the end of the line for so many.
This is a big blow for employment in Boise, as a layoff as large as 1,500 people at one time can have its consequences. Some of these people may struggle to find jobs to replace the lost income, resulting in an increase in unemployment benefits paid out as well as other subsidies for food or housing. Despite the government wishing to not continue its contract, it seems like they may be shifting some of their financial responsibility from one department to another in the near future in regards to these folks.
Maximus Inc Laying Off 1,500 Call Center Employees In Boise Idaho.